Never miss a flower order while your hands are full
Mother's Day, Valentine's, a normal Friday rush. RelayDesk answers every call, takes the order, and emails you the details so you can keep working the bench instead of the phone.
The phone always rings at the worst time
Peak days bury you
On Valentine's Day and Mother's Day the phone does not stop, and every missed call is an order that went to the florist down the road. RelayDesk takes them all at once, no queue.
Your hands are wet and full
You are wiring a bouquet or wrapping at the counter when the phone goes. You cannot drop everything for every call, and you should not have to.
Orders need detail
Delivery address, card message, budget, colours, the occasion. RelayDesk captures all of it accurately and sends it to you in writing, so nothing gets lost in a scribbled note.
Live in about 48 hours, no apps to learn
We learn your shop
Your delivery areas and cut-off times, your price points, what is in season, your standard arrangements. RelayDesk answers like someone who works there.
Calls forward to RelayDesk
Keep your existing shop number. When you cannot pick up, or after hours, the call forwards automatically. The caller just talks to your receptionist.
You get the order in writing
Every call lands in your inbox with the order details and a recording, ready to make up and deliver. Urgent calls get transferred straight to you.
Why florists choose RelayDesk
Capture the seasonal surge
The days you make your year are the days you cannot answer the phone. RelayDesk handles unlimited calls at once so no order slips through.
Take orders after hours
Funerals, last-minute apologies, surprise deliveries. People ring outside trading hours. RelayDesk captures the order overnight and it is waiting when you open.
Sound like your shop
It is confidently AI and never pretends to be a person, but it knows your range, your suburbs and your cut-offs, so callers get real answers.
A normal Friday at the bench
It is 2pm, you are halfway through a wedding order, and the phone rings three times in five minutes. A delivery to Surry Hills before 5, a corporate standing order, and someone asking if you do native arrangements. RelayDesk answers all three, quotes from your price list, takes the delivery details, and the orders are in your inbox before you have finished the wedding. You ring the corporate client back when you surface. Nothing lost, nobody on hold.
Plans from $199 a month
Simple monthly plans in Australian dollars, GST included, no lock-in. Pick the plan that fits your call volume and change it any time.
See full pricingCommon questions
Can RelayDesk take a full flower order over the phone?+
Yes. It captures the arrangement or budget, delivery address and time, card message, the occasion and the caller's contact details, then emails the lot to you so you can make it up.
What happens on Valentine's Day or Mother's Day when everyone calls at once?+
RelayDesk answers an unlimited number of calls at the same time. There is no queue and no engaged tone, so the peak days that usually cost you orders are covered.
Will it know my delivery areas and prices?+
Yes. During setup we load your delivery suburbs, cut-off times and price points, so it quotes and books accurately rather than guessing.
Do I keep my existing shop phone number?+
Yes. You keep your number and forward calls to RelayDesk when you cannot answer or after hours. There is nothing to rip out or replace.
Can it transfer urgent calls to me?+
Yes. You decide what counts as urgent, for example a same-day funeral order, and those calls get put straight through to you.
Stop letting the phone cost you jobs
Give us a call and hear how RelayDesk would answer for your business, or request a callback and we will talk you through it.