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Built for Australian businesses

Every call answered.Every order captured.

RelayDesk picks up when you can't, takes the order, answers the question, and sends you the details. No missed calls. No queue. No engaged tone.

Give us a call

Answering now. Call and hear it handle a real one.

Try a call
MNew callerGreenwood Florist · incoming
Live · 0:14
Hi, do you have sunflowers in this Saturday?
We do, fresh in Friday. Would you like a bunch set aside for pickup?
Yes please, a big one. Name's Marcus.
Order captured Sunflowers, Sat pickup · summary sent to you
Australian businessConcurrent calls, no queueBackup answers if anything failsFrom $199/month, no lock-in

Got a question? Just call us.

Get your questions answered, see how it works, and book a setup call, all in one conversation.

Give us a call

02 5302 3030

Available 24/7

The problem

Missed calls become missed orders.

Your busiest hours are when calls matter most. When you're with a customer, out on a job, or just flat out, the phone still needs answering.

Balloon and party styling display at an event

“Being a business owner and a mum, I used to dread missing calls. Now I don't even check my missed calls anymore.”

Sheena, owner of Lee Valentino Events

How we work

Your phone is the business. We treat it that way.

Three things we get right so you stop thinking about your phone.

Built like you

We understand your business and make sure it answers exactly the way you would.

Always ready

Never miss a call, even several at the same time.

Self-improving

Every transcript is monitored and marked, so your customer service keeps getting better.

How it works

Up and running in four steps

01

Discovery call

We learn how your business handles calls: your services, hours, and what customers ask most. About 20 minutes.

02

We set it up

We build and configure your call-answering setup, then give you access to try it out yourself before any real calls come through.

03

Connect your number

Forward your existing number to us, or we'll give you a new one. Your choice, and it takes minutes.

04

That's it, you're live

Every call answered from day one. No long setup, no fuss.

Your business, your rules

It answers the way you'd answer.

You set the personality, what it says, and which calls come straight to you. We configure it with you, then it's yours to tune. Change it any time, no developer, no waiting.

When a call comes in

Call comes in
A regular order or enquiry
Takes the details and sends you a summary
A big order, or a regular you’ve flaggedYour rule
Puts them straight through to you
A wedding or event
Takes their details so you can call back
After hours
Answers, captures it, ready when you open up

You set these rules with us. Change them any time.

Personality

When someone asks for a refund

"No worries at all, I'll grab your details and get the owner to call you back today to sort it out."

Something changes? Just tell it.

No settings to dig through. You tell it in plain English and it's handled.

van's out of action today, pickup only, no deliveries.
We'll pause deliveries for today and have the agent tell callers it's pickup only. We'll confirm once it's live.
Your dashboard

Every call, the moment it happens.

Open your phone between jobs and see exactly what came in: who called, what they wanted, what's been captured, and what needs you.

app.relaydesk.com.au
RelayDesk dashboard showing calls answered, orders captured, upcoming appointments and recent calls
ROI calculator

How much are missed calls costing you?

130
10500
$150
20500

You're losing about

$0

every month.

RelayDesk Overflow gets these orders back for $199/month.

$0/month back in your pocket

See pricing
Pricing

Simple pricing. Real outcomes.

Overflow

Better than voicemail. Smarter than missing it.

$199/month

For when you miss a few calls a week.

  • Catches the calls you'd otherwise miss.
  • Takes orders and captures enquiry details
  • Payment links sent via SMS (coming soon)
  • Call summary after every call
  • Transfers back to you on request

150 calls/month included. $1.50 per extra call after that.

Give us a call
Most popular
Receptionist

Your front desk. Always staffed.

$299/month

For when every call counts.

  • Answers all inbound calls 24/7
  • Takes orders, handles common enquiries
  • Payment links sent via SMS (coming soon)
  • Priority routing for urgent calls
  • Call summary after every call
  • Transfers to you when needed

500 calls/month included. $1 per extra call after that.

Give us a call
Operator

Your customer communications, handled end to end.

$699/month

For teams that are scaling.

  • Everything in Receptionist
  • Automated follow-up emails after every call
  • SMS reminders for upcoming orders
  • Outbound calls for confirmations and callbacks
  • Multilingual support
  • Custom automation workflows
  • Dedicated setup and onboarding support

1,500 calls/month included. $0.85 per extra call after that.

Give us a call
No lock-inLive in 48 hoursWe do the setup for you

All plans include managed onboarding, with a one-off $400 setup fee. No lock-in, cancel any time with 30 days' notice. Refer another business owner to RelayDesk, if they sign up, you both get a free month.

FAQ

Common questions

Ready to stop missing orders?

Give us a call now, or request a callback and we'll walk you through the right setup for your business.

02 5302 3030

Answering now. Try it, you're talking to RelayDesk.

Give us a call

No lock-in

02 5302 3030